Amaravati, October 21, 2025:
Andhra Pradesh Chief Minister N. Chandrababu Naidu conducted a comprehensive review meeting at the Real-Time Governance Society (RTGS) office in the Secretariat on Monday. The review focused on improving citizen service delivery and ensuring the effective implementation of welfare schemes across all government departments.
The Chief Minister emphasized that every service must reach citizens seamlessly and that public satisfaction should be the top priority. He directed officials to identify and address bottlenecks in the system to make government services more accessible, efficient, and transparent.
Focus on Efficiency and Citizen Experience
During the meeting, the Chief Minister evaluated how various government departments are currently delivering essential public services. He stressed that technology-driven governance should reduce delays and enhance accountability at every level.
Officials presented detailed reports on service delivery mechanisms, grievance redressal systems, and performance tracking through RTGS dashboards. The CM instructed them to ensure that every department adopts real-time monitoring tools to track progress and citizen feedback effectively.
Key Attendees and Departments Involved
The meeting was attended by *Minister for Information and Public Relations Kolusu Parthasarathy, **Chief Secretary K. Vijayanand, and senior officials from the *IT, RTG, Finance, and Planning departments.
The Chief Minister appreciated the efforts of RTGS teams for their role in bringing transparency to governance and for helping the state government make data-backed decisions. He also advised them to collaborate closely with district-level officials to ensure uniform service quality across all regions.
Chief Minister’s Message
“People should feel the change in how government services reach them. Every official must ensure that no citizen faces inconvenience while accessing welfare benefits,” CM Chandrababu Naidu said.
He added that the government’s ultimate goal is to make Andhra Pradesh a model for citizen-centric governance powered by technology, transparency, and efficiency.
RTGS at the Heart of Digital Governance
The Real-Time Governance Society (RTGS) plays a crucial role in monitoring welfare schemes, analyzing feedback, and ensuring that policy implementation remains people-focused. The CM reiterated that RTGS must act as a bridge between citizens and the administration, providing timely updates and actionable insights to policymakers.
Officials have been directed to submit progress reports on a monthly basis, highlighting improvements and challenges faced in service delivery.
Key Takeaways
- CM Chandrababu Naidu reviewed the performance of citizen service delivery through RTGS.
- Emphasis on transparency, accountability, and citizen satisfaction.
- Review meeting attended by Minister Kolusu Parthasarathy and Chief Secretary Vijayanand.
- Focus on technology-driven governance and real-time monitoring.
- RTGS to serve as the core platform for tracking welfare schemes and public services.